Spec 2000: Industry Metrics (Ch. 13), Revision 2014.1

Spec 2000: Industry Metrics (Ch. 13), Revision 2014.1Description This specification defines a number of standard process performance metrics, beginning with six common business processes which are reliability, repair process, parts delivery process, technical issue resolution, product support data and warranty process. The definitions and data described in the chapter allow trading partners to measure each other's performance using consistent definitions of terms, allowing companies to improve processes

electronic (XML) formats

to the OEM/DAH

This specification is maintained by the Procurement Working Group

It provides details on file formats for uploading and downloading data to/from the central database but does not include the data dictionary

This specification defines the data elements and specifies the various formats and procedures required for transmitting digital provisioning data from manufacturer to airline

Revision History 2024

The specification also includes guidance for developing crewmember training to assist them in recognizing and responding to these events on board aircraft

and flow charts to clarify for implementers

Added references to Spec 2000 Gen 2 Procurement

Made multiple corrections

This specification provides a standardized set of data formats and implementation guidelines necessary for a warranty claimant to electronically submit claims to a warrantor

A4A Bulletin 2018